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Videos
The Value of Outsourcing
Xerox CEO on ACS' Added Value
Xerox CEO Ursula Burns says that since ACS is the largest diversified business process outsourcing firm in the world, there is more than financial value.
How Government & Business Can Work Effectively
Cynthia Mitchell, County Clerk of Denton County, Texas, discusses the benefits of a partnership between government and business.
Ability to Turn on a Dime
Joe Purzycki, Chief Operating Officer at Barclaycard discusses the benefits in using outsourced shared services and a network of delivery centers.
The Perfect Cost Model
Tom Blodgett, COO of ACS, talks about the possibilities of outsourcing when business volume is down.
Partnerships Enable Change
Ann Vezina, Managing Director of ACS Enterprise Solutions & Services, talks about the importance of strategic partnerships during times of economic crisis.
Do What You Do Best
Peter Moller, Partner, BPO Advisory Practice at Deloitte UK, talks about the benefits of outsourcing — other than cost.
Calibrate Capacity
Peter Allen, Former Partner & Managing Director at TPI, talks about the other benefits of outsourcing beyond cost reduction.
Can't Be Great at Everything
Frank Hauck, Executive Vice President of Global Marketing/Customer Quality at EMC Corporation, discusses whether strategic partnering is an appropriate weapon in today's economic crisis.
Focus on Differentiation in the Marketplace
Randy Pond, Executive VP of Operations, Processes & Systems at Cisco, discusses whether or not outsourcing is an appropriate response to the current economic challenge.
Outsourcing is a Marriage
Derrell James, Exec. VP & Group President of ITO Services at ACS, Inc., discusses how companies can increase customer loyalty during tough times.
Share Resources to Create Flexibility
Derrell James, Exec. VP & Group President of ITO Services at ACS, Inc., discusses how outsourcing helps cut costs while sharing and leveraging resources.
How to Get Outsourcing "Right"
Competency, Innovation, Greatness
Joe Purzycki, Chief Operating Officer at Barclaycard discusses the features of companies that will emerge as winners when the economy rebounds.
Traits of High-Performance Companies
Stan Lepeak, Managing Director of Global Research at EquaTerra, talks about traits of high-performing companies who will emerge strongly from the current economic crisis.
Making 'Change' Part of Your DNA
Ann Vezina, Managing Director of ACS Enterprise Solutions & Services, talks about the companies that are likely to emerge strongly when the economy rebounds.
Not Doing Everything Ourselves
Todd Pawlowski, VP of Airports & Guest Services at Virgin America, talks about Virgin America's flexible business model.
Turn Away From Slash and Burn
Rick Simmonds, Partner at Alsbridge plc, talks about the top-of-mind issues for senior executives in today's climate.
Key Traits of Successful Companies Today
Getting the Most Out of an Operations Partner
Joe Doherty, Group President of ACS Government Solutions, discusses the importance of communication when trying to get the most out of an operations partner.
Are ACS Services to Denton County Measuring Up?
Cynthia Mitchell, County Clerk of Denton County, Texas, discusses her experience of working with an outside service provider.
Results of County Government Using ACS
Cynthia Mitchell, County Clerk of Denton County, Texas, discusses why she chose ACS as Denton County's service provider and strategic partner.
Mitigate Flaws
Joe Purzycki, Chief Operating Officer at Barclaycard discusses what Barclaycard is doing to improve business process efficiency.
Stand on the Shoulders of Others
Peter Bendor-Samuel, CEO of Everest Group and Outsourcing Center, gives his advice to companies considering outsourcing for the first time.
Find Your Comfort Zone
Rick Simmonds, Partner at Alsbridge plc, talks about whether outsourcing is more suitable for a narrow range of processes or should be more broadly applied.
Focus on the Core
Peter Allen, Former Partner & Managing Director at TPI, talks about the best ways to "get it right" when transitioning to outsourcing.
Get the Process Right From the Beginning
Randy Pond, Executive VP of Operations, Processes & Systems at Cisco, discusses what 3 things you need to do right when outsourcing.
Outsourcing: More of What You've Always Wanted
Mike Hager, President of Hager Strategic, Inc., discusses how to make a pain-free transition into outsourcing.
Getting Over the Fear of Losing Control
Lora Villarreal, Exec. VP & Chief People Officer at ACS, Inc., discusses the biggest concern of clients when transitioning to outsourcing.
Human Resources & Employee Relations
Be Seen & Be Heard
Joe Purzycki, Chief Operating Officer at Barclaycard discusses the types of leadership attributes that are needed to survive and thrive in uncertain times.
Hire the Best. Retain the Best.
Joe Purzycki, Chief Operating Officer at Barclaycard discusses how he invests in his people to retain loyalty after the economy recovers.
Be Part of the Solution
Tom Blodgett, COO of ACS, talks about the sensitive topic of off-shoring jobs and what can be done to minimize employee hardship.
Keeping Employees Engaged
Todd Pawlowski, VP of Airports & Guest Services at Virgin America, talks about what Virgin America is doing to maintain employee loyalty during these uncertain times.
Open Communication
Peter Allen, Former Partner & Managing Director at TPI, talks about what companies are doing now to ensure employee loyalty after the crisis.
Make Layoffs the Last Option
Randy Pond, Executive VP of Operations, Processes & Systems at Cisco, discusses how to invest in your people during these tough times.
Build Without Buying Your HRIS
Mike Hager, President of Hager Strategic, Inc., discusses the changes companies are considering today regarding their HR information systems.
Innovation, Transformation & Change Management
Xerox CEO on ACS and Innovation
Xerox CEO Ursula Burns explains that Xerox's strong history of innovation, combined with ACS' world leadership in business process outsourcing, has created a new $22 billion global leader for business process and document management.
What ITO means to BPO
Speaking at the company's recent ITO Client Symposium, ACS CEO Lynn Blodgett discusses the role of IT in leading future innovation for ACS and its customers.
The Cloud: What is it?
Ken Stephens, ACS Senior VP, ITO Strategy and Transformation, offers a brief introduction to a 90-minute series of live demonstrations on ACS cloud computing applications.
Transforming County Government Services
Cynthia Mitchell, County Clerk of Denton County, Texas, discusses how she has transformed the way her government agency does business with citizens.
How Does ACS Help Government?
Joe Doherty, Group President of ACS Government Solutions, discusses how ACS helps government reduce costs and improve efficiency.
The Challenges of Changing Government Processes
Cynthia Mitchell, County Clerk of Denton County, Texas, discusses some of the challenges she faced when changing government processes 11 years ago.
Pent-Up Demand for Change
Stan Lepeak, Managing Director of Global Research at EquaTerra, talks about the interests of large organizations in changing less effective processes versus just staying afloat in the current economic crisis.
Opportunities in the Back Office
Stan Lepeak, Managing Director of Global Research at EquaTerra, talks about opportunities for process and transformation in the back office right now.
Secret Sauce of Transformation
Peter Bendor-Samuel, CEO of Everest Group and Outsourcing Center, talks about what it takes to move from a transactional outsourcing relationship to one that is transformational — especially during a time of economic crisis.
Seeing Opportunity in Adversity
Todd Pawlowski, VP of Airports & Guest Services at Virgin America, talks about some of the challenges that Virgin America has weathered and how these challenges have helped prepare them for the current economic conditions.
Always Innovate: Especially Now
Todd Pawlowski, VP of Airports & Guest Services at Virgin America, talks about the importance of innovation — especially during tough economic times.
The Size of the Prize
Peter Moller, Partner, BPO Advisory Practice at Deloitte UK, talks about the shift to a more end-to-end approach in business process outsourcing.
Don't Dip Your Toe - Dive In
Peter Moller, Partner, BPO Advisory Practice at Deloitte UK, talks about the shift to a more end-to-end approach in business process outsourcing.
Stop Doing Certain Things
Frank Hauck, Executive Vice President of Global Marketing/Customer Quality at EMC Corporation, talks about where you can gain the most efficiencies in today's economic climate.
Automation & Self-Service in Payroll
Mike Hager, President of Hager Strategic, Inc., discusses automation, self-service and efficiency in payroll.
Our Innovation is Customer-Centric
Derrell James, Exec. VP & Group President of ITO Services at ACS, Inc., discusses how ACS is investing in innovation.
Customer Service & Customer Loyalty
Xerox CEO on ACS and Customers
Xerox CEO Ursula Burns says the impact of the Xerox acquisition of ACS on customers will be immediate. Through a combination of services, technology and innovation, the combined company is pursuing a $500 billion market focused on document and process management for businesses and governments.
Innovation in Government Records Management
Cynthia Mitchell, County Clerk of Denton County, Texas, discusses the importance of innovating in order to provide the best customer service.
Impacting Citizens' Lives
Joe Doherty, Group President of ACS Government Solutions, discusses how ACS delivers to its constituents dependable and reliable service.
Emphasize Customer Benefit
Frank Hauck, Executive Vice President of Global Marketing/Customer Quality at EMC Corporation, talks about EMC's current strategies to preserve and reinvest cash to protect competitive position.
Focus on Simplicity
Joe Purzycki, Chief Operating Officer at Barclaycard, discusses the strategies he uses to increase customer loyalty in the current market climate.