| Key Traits of Successful Companies Today |
 Getting the Most Out of an Operations PartnerJoe Doherty, Group President of ACS Government Solutions, discusses the importance of communication when trying to get the most out of an operations partner.  Are ACS Services to Denton County Measuring Up?Cynthia Mitchell, County Clerk of Denton County, Texas, discusses her experience of working with an outside service provider.  Results of County Government Using ACSCynthia Mitchell, County Clerk of Denton County, Texas, discusses why she chose ACS as Denton County's service provider and strategic partner.  Mitigate FlawsJoe Purzycki, Chief Operating Officer at Barclaycard discusses what Barclaycard is doing to improve business process efficiency.  Stand on the Shoulders of OthersPeter Bendor-Samuel, CEO of Everest Group and Outsourcing Center, gives his advice to companies considering outsourcing for the first time.  Find Your Comfort ZoneRick Simmonds, Partner at Alsbridge plc, talks about whether outsourcing is more suitable for a narrow range of processes or should be more broadly applied.  Focus on the CorePeter Allen, Former Partner & Managing Director at TPI, talks about the best ways to "get it right" when transitioning to outsourcing.  Get the Process Right From the BeginningRandy Pond, Executive VP of Operations, Processes & Systems at Cisco, discusses what 3 things you need to do right when outsourcing.  Outsourcing: More of What You've Always WantedMike Hager, President of Hager Strategic, Inc., discusses how to make a pain-free transition into outsourcing.  Getting Over the Fear of Losing ControlLora Villarreal, Exec. VP & Chief People Officer at ACS, Inc., discusses the biggest concern of clients when transitioning to outsourcing.
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