| Innovation, Transformation & Change Management |
 Xerox CEO on ACS and InnovationXerox CEO Ursula Burns explains that Xerox's strong history of innovation, combined with ACS' world leadership in business process outsourcing, has created a new $22 billion global leader for business process and document management.  What ITO means to BPOSpeaking at the company's recent ITO Client Symposium, ACS CEO Lynn Blodgett discusses the role of IT in leading future innovation for ACS and its customers.  The Cloud: What is it?Ken Stephens, ACS Senior VP, ITO Strategy and Transformation, offers a brief introduction to a 90-minute series of live demonstrations on ACS cloud computing applications.  Transforming County Government ServicesCynthia Mitchell, County Clerk of Denton County, Texas, discusses how she has transformed the way her government agency does business with citizens.  How Does ACS Help Government?Joe Doherty, Group President of ACS Government Solutions, discusses how ACS helps government reduce costs and improve efficiency.  The Challenges of Changing Government ProcessesCynthia Mitchell, County Clerk of Denton County, Texas, discusses some of the challenges she faced when changing government processes 11 years ago.  Pent-Up Demand for ChangeStan Lepeak, Managing Director of Global Research at EquaTerra, talks about the interests of large organizations in changing less effective processes versus just staying afloat in the current economic crisis.  Opportunities in the Back OfficeStan Lepeak, Managing Director of Global Research at EquaTerra, talks about opportunities for process and transformation in the back office right now.  Secret Sauce of TransformationPeter Bendor-Samuel, CEO of Everest Group and Outsourcing Center, talks about what it takes to move from a transactional outsourcing relationship to one that is transformational — especially during a time of economic crisis.  Seeing Opportunity in AdversityTodd Pawlowski, VP of Airports & Guest Services at Virgin America, talks about some of the challenges that Virgin America has weathered and how these challenges have helped prepare them for the current economic conditions.  Always Innovate: Especially NowTodd Pawlowski, VP of Airports & Guest Services at Virgin America, talks about the importance of innovation — especially during tough economic times.  The Size of the PrizePeter Moller, Partner, BPO Advisory Practice at Deloitte UK, talks about the shift to a more end-to-end approach in business process outsourcing. Don't Dip Your Toe - Dive InPeter Moller, Partner, BPO Advisory Practice at Deloitte UK, talks about the shift to a more end-to-end approach in business process outsourcing.  Stop Doing Certain ThingsFrank Hauck, Executive Vice President of Global Marketing/Customer Quality at EMC Corporation, talks about where you can gain the most efficiencies in today's economic climate.  Automation & Self-Service in PayrollMike Hager, President of Hager Strategic, Inc., discusses automation, self-service and efficiency in payroll.  Our Innovation is Customer-CentricDerrell James, Exec. VP & Group President of ITO Services at ACS, Inc., discusses how ACS is investing in innovation.
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