| Customer Service & Customer Loyalty |
 Xerox CEO on ACS and CustomersXerox CEO Ursula Burns says the impact of the Xerox acquisition of ACS on customers will be immediate. Through a combination of services, technology and innovation, the combined company is pursuing a $500 billion market focused on document and process management for businesses and governments.  Innovation in Government Records ManagementCynthia Mitchell, County Clerk of Denton County, Texas, discusses the importance of innovating in order to provide the best customer service.  Impacting Citizens' LivesJoe Doherty, Group President of ACS Government Solutions, discusses how ACS delivers to its constituents dependable and reliable service.  Emphasize Customer BenefitFrank Hauck, Executive Vice President of Global Marketing/Customer Quality at EMC Corporation, talks about EMC's current strategies to preserve and reinvest cash to protect competitive position.  Focus on SimplicityJoe Purzycki, Chief Operating Officer at Barclaycard, discusses the strategies he uses to increase customer loyalty in the current market climate.
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