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ACS is Now a Xerox Company
What the Acquisition Means for Our Customers
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Human Resources & Employee Relations
Five Lessons from Government Ops That Apply to Business, Too
Joseph Doherty | December 07, 2009Doing more with less – and doing it better – make sense everywhere When innovative corporations work in partnership with governments, whether at...
How Global Models Can Meet Your HR Shared Service Center Needs
Rohail Khan | October 14, 2009Route calls to the appropriate level of complexity to save money, satisfy callers and enhance productivity. Are you one of a growing number of...
Total Makeover for Human Capital Management
Lora Villarreal | October 03, 2009Let’s be honest. Companies are rewarded on Wall Street for creating shareholder value, not for generating high satisfaction ratings for the human...
'401(k) Shock': New Employee, Manager Technology Tool Can Help Rekindle Retirement Hope
Rohail Khan | October 03, 2009“The stock-market rout has ignited a crisis of confidence for millions of Americans who manage their own retirement savings through 401(k)...
The Benefits of Outsourcing
Supplier Rationalization Leads to Improved Competitive Position
Ann Vezina | October 09, 2009Rationalize existing supplier network to transform business process “A key leadership trait that will determine the winners from the losers is...
Governance Protocols: Getting It Right - From Day One
Ken Stephens | October 03, 2009SLA details are essential "pre-nuptials" for any successful outsourcing marriage. When the necessary groundwork of governance protocols isn’t laid...
When Should You Use Multi-Sourcing or Speed-Sourcing?
Derrell James | October 03, 2009In the rush to outsource, basic management principles still apply. With the current pressure on most companies to cut costs and cut them quickly,...
Don't Abandon Outsourcing Relationships Too Early
Derrell James | October 03, 2009The most productive arrangements are long-term partnerships. In a difficult economic environment, it can be tempting to view outsourcing as an...
Innovation, Transformation & Change Management
Xerox Technology and ACS Business Processes Enhance Security, Efficiency of Cloud Data
Rebecca Scholl | March 16, 2010Combined technology and service resources will help customers navigate...
A Paperless World? If Only!
Rebecca Scholl | March 16, 2010Xerox capabilities help clients manage documents smarter, faster, less...
A New Class of Solutions Provider
Rebecca Scholl | March 16, 2010Document management + business process improvement create new,...
ACS is Now a Xerox Company
Rebecca Scholl | March 16, 2010Xerox becomes the world leader in business process and document...
Get Off My Cloud!
Ken Stephens | December 07, 2009Reap the benefits of cloud computing without sacrificing security In my...
What is the Upside of a Downturn?
Rebecca Scholl | October 03, 2009"Those who cannot remember the past are condemned to repeat it.” (George...
Institutionalize Innovation to Beat the Downturn – And the Competition
Ken Stephens | October 03, 2009Today’s market climate presents executives with serious choices and...
Explore New Strategies to Fund Innovation
Tom Blodgett | October 03, 2009Focus on core business to create differentiation that wins customers...
Practical Strategies for Making the Most Out of Your Current IT Investment
Rex Shelton | October 03, 2009High performance links to history “Do not let spacious plans for a new...
Employee Training is the New 'Learning' as 3D Virtual Worlds Transform the Workplace
Richard Klingshirn | October 03, 2009Globalization, a challenging economic environment, a younger workforce...
Now is the Time to Optimize and Retool Your Business Processes
Tom Blodgett | October 03, 2009Accelerate change initiatives Companies must have extremely efficient...
The Deal is Sealed - Make the Most of M&A, Fast
John Rexford | October 03, 2009Skillful navigation is required at every step in a merger or acquisition...
How to Make Green While Going Green
Skip Stitt | October 01, 2009Sustainable practices within our company can work for yours, too....
The 10 Tenets of Good Leadership In Bad Times
Tom Blodgett | October 01, 2009What today’s innovators are saying about the characteristics required....
Strategies to Improve Cashflow
Automate Document-Intensive Processes to Cut F&A Costs
Mark Brennan | December 08, 2009Six areas that deserve digital thinking Companies around the world are on a never ending journey to find cost savings that are structural, permanent...
When Cash is King, Outsourcing May be the Answer
Ann Vezina | October 03, 2009Credit lending is scarce. Companies are short on cash. Short term, we all need to preserve cash to survive. But only the winners will be able to live...
The Lifeblood of Business is Cash
Ron Gillette | October 03, 2009To emerge strongly as the economy recovers requires the combination of a balanced view of today with thoughtful change made for tomorrow. Requisite...
Generating Cash Through Smart Use of Outsourcing
Ann Vezina | October 03, 2009Investing millions to improve an organization’s technology platform or operational competency – whether in research, product development, supply...
Make Your IT Infrastructure Lean and Green
Alan Rudolph | October 03, 2009As the recession intensified, many organizations abruptly halted funding key innovation initiatives. Hunkering down to control expenses may be...
Customer Service & Customer Loyalty
What the Acquisition Means for our Customers
Rebecca Scholl | March 16, 2010Familiar faces deliver new end-to-end processes, innovation and globalization so clients can focus on your real business. ACS President and Xerox...
Make Your Call Center a Proactive Sales Engine
Chris Engle | October 03, 2009Customer loyalty is earned one interaction at a time. Given the realities of a global economic recession, those companies firmly entrenched in...
Love Thy Customer
Matt Purvis | October 03, 2009Delivering more than service but brand-centricity is the differentiator. An effective contact center strategy can increase customer loyalty and drive...
Making Customer Care Operations More Competitive Through Industry-Leading Tools
Chris Tanquill | October 03, 2009Across all companies and industries, the customer experience plays a crucial role in maintaining competitiveness and driving profitability. To ensure...
Realities and Challenges of Increasing the Utilization Rates of Customer Care Centers
Tom Blodgett | October 03, 2009Is your contact center a vital asset? Organizations are well served to use the current economic crisis to think critically about what they are doing,...
